sanur999Privacy Policy

This page describes what we collect when you use sanur999 and how we keep that data protected. We take privacy seriously on our platform, whether you access sanur999 via Android APK, iOS browser, or desktop.

We collect personal information during account signup, deposit and withdrawal transactions, gameplay activity, and customer support interactions. We use this data to verify your identity (a requirement for account security and local regulatory compliance), process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, settle your gaming outcomes, and respond to your inquiries.

We also use third-party processors to manage payments, analytics, and fraud detection. Our servers may sit outside your jurisdiction, but we apply consistent privacy standards across all regions where sanur999 operates.

What We Collect on sanur999

When you register an account on sanur999, we collect your name, email address, phone number, and date of birth. During identity verification, we request a photo of your government-issued ID and a selfie holding that ID. We also collect your residential address and, if required by local regulations, additional documentation to confirm your location and identity.

During gameplay on sanur999, we record your betting activity, wins and losses, account balance changes, and session timestamps. We log your device type (Android or iOS), IP address, and browser or app version for technical support and fraud prevention. When you deposit or withdraw, we collect transaction amounts, payment method details (tokenised, not stored in plain text), and settlement confirmations.

We also collect information when you contact our support team via email or in-app chat. These interactions include your message content, timestamp, and any attachments (such as account screenshots or payment receipts). This data helps us resolve issues and improve our sanur999 service.

How We Use Your Data

We use your personal data primarily for account verification and regulatory compliance. On sanur999, we are required by local law to confirm your identity before allowing deposits and withdrawals. This Know-Your-Customer (KYC) process protects both you and us.

We also use your data to settle your gaming outcomes—when you place a bet on Liga 1 or Piala Indonesia matches, play live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), or spin slot games, your account balance must update accurately. We process payments using your chosen method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer) and store transaction records for your security and regulatory record-keeping.

We use gameplay data and device information to detect and prevent fraud, identify suspicious patterns, and keep sanur999 secure. We may also use anonymised, aggregated data for analytics and product improvement—for example, understanding which games are popular during Idul Fitri or Idul Adha holidays to optimise our platform.

We do not sell your personal data to third parties. We share data only with processors who help us operate sanur999—payment gateways, fraud detection services, and customer support platforms.

Third-Party Processors and Data Sharing

We work with several third-party vendors to operate sanur999. Payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment data necessary to complete transactions. Fraud detection services analyse your login patterns and betting behaviour to protect against account takeover. Live-dealer software providers (which host our blackjack, roulette, baccarat, and Dragon Tiger tables) receive your session data in real-time.

All third-party processors on sanur999 sign data processing agreements that require them to protect your information to the same standard we do. We do not permit them to use your data for their own marketing or to share it with other parties.

Cookies and Tracking on sanur999

We use cookies and similar tracking technologies on sanur999 to keep you logged in, remember your preferences (such as language and theme), and measure how you use the platform. Session cookies expire when you close your browser; persistent cookies remain for up to 12 months. We use analytics cookies to understand traffic patterns—for example, tracking which sports (Liga 1, Piala AFF, Champions League) or games (Aviator, Sweet Bonanza, Gates of Olympus) attract the most interest—so we can improve sanur999. You can disable non-essential cookies in your browser settings, but this may affect your sanur999 experience.

Your Rights and Contact Information

You have the right to access, correct, or delete your personal data held by sanur999. To exercise these rights, contact our support team via the in-app Help menu or by email. We will respond within 10 business days. You also have the right to request a copy of all data we hold about you in a portable format.

If you wish to close your sanur999 account, you can do so by submitting a request through the account settings menu. We will securely delete your data within 30 days, except where we are required by law to retain records (for example, transaction history for tax or anti-money-laundering compliance). Your right to access, correct, or delete data may be limited if sanur999 has a legal obligation to retain your information.

KYC verification

We require government ID and a selfie to verify your identity before deposit. This is a regulatory requirement, not optional.

Data retention

We keep your account data for the lifetime of your account plus 7 years for regulatory compliance. After account closure, transaction records are retained per local law.

International transfers

Our servers may be located outside your jurisdiction. We apply consistent security standards regardless of server location.

Contact us

For privacy questions, email our support team or use the in-app Help menu. We respond in English and Bahasa Indonesia.

Data Security on sanur999

We encrypt all data in transit using HTTPS and TLS 1.2 or higher. Payment information is tokenised (converted to a secure reference) and not stored in plain text on our servers. We implement regular security audits and penetration testing to identify and fix vulnerabilities. Our infrastructure uses firewalls, intrusion detection, and automated threat monitoring.

We require strong passwords on sanur999 accounts and recommend enabling two-factor authentication (2FA) via email or SMS if available. We also log all account access and alert you to unusual login attempts. While we work diligently to protect your data, no online service is non-specific info secure—we cannot guarantee absolute protection against all cyber threats.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in sanur999 features, legal requirements, or best practices. We will notify you of material changes via email or an in-app banner. Your continued use of sanur999 after changes are posted constitutes your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account and request deletion of your data.

This privacy policy applies to sanur999.win and all sanur999 mobile apps and services. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. For questions about this policy, contact our support team via the in-app Help menu or email. We provide support in English and Bahasa Indonesia during business hours.